Pronto Cut

Refund policy

Our guarantee below is copied word for word from our order page. The rest of this page covers every other order.

Beat your best ad, or the next 40 are free.

Why we can offer this: a new ad costs us minutes, not a reshoot. The launch condition is there because an ad can't win from a folder.

1. You name the ad to beat

Your best cost-per-purchase ad of the last 30 days. It goes into the Sprint order.

2. You launch 30 Sprint ads by Nov 20

Your launch calendar says which and when. You tick this condition at checkout.

3. None beats it by Dec 7?

Your January Reset, 40 more ads, is free.

4. Launch 20 of those, none wins by Jan 31?

You get 100% of the Sprint back.

The Pack

One revision round is included. If you still wouldn't run the Pack, reply within 7 days of delivery for a full refund of the $149.

The free samples

We make 3 ads of your product before you pay anything. If you wouldn't run them, delete them and we won't chase you.

Late delivery

If we miss the delivery time in our Delivery policy by more than 24 hours, you can cancel for a full refund before the files arrive.

Faulty files

If a file is broken, shows the wrong product or doesn't match what the page describes, tell us within 7 days of delivery. We fix or remake it within 2 business days, and if we can't, we refund that order in full. This applies to every tier, including the Kit, Pack Plus and the War Room's weekly ads.

The Kit and Pack Plus

The Kit and Pack Plus have no guarantee beyond the two rules above. A Kit or Pack payment that counts toward a later Sprint is covered by the Sprint guarantee once it's part of that Sprint.

The War Room

The War Room includes a Sprint, and the Sprint guarantee covers its Sprint ads on the same conditions.

Christmas Restock

Cancel before Dec 1 and you're never charged. Cancel later and no further charges are made. If a month has been charged but that month's ads haven't been delivered, we refund that month.

How to ask for a refund

Contact us with your order number through our Contact page. Card refunds go back to the card you paid with, usually within 5 to 10 business days. Invoice payments are refunded to the bank account they came from.

Last updated October 21, 2026.

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